Shipping policy

The countries where we offer free shipping include the United States, Australia, Japan, France, Germany, Italy, Spain, the Netherlands, Sweden, Poland, Belgium, Austria, Denmark, Portugal, Ireland, Greece, Czech Republic, and more. If your country is not listed above, please contact our customer service for more specific information.

 

Country/Region	Shipping Time	Shipping Fee
United States	15-20 business days	Free Shipping
Europe	12-18 business days	Free Shipping
Japan	7-15 business days	Free Shipping

 

We strive to deliver packages within the estimated time of arrival. However, please note that actual delivery times may be affected by external factors beyond our control, such as flight schedules and weather conditions. For the most up-to-date information on your delivery, please refer to the tracking details provided.

In the event that you have not received your package or the tracking information shows that your package has been delivered but you have not received it, please contact our customer service team immediately. We will work with the carrier to investigate and resolve the issue as quickly as possible.

 

TRACKING INFORMATION

You can track your package directly on the TRACK ORDER option with your email address/order number.